Returns & Refund

Bali Beans Coffee is delighted to offer you a straightforward return and exchange policy. If you have questions about the items purchased from us, please get in touch with us at info@balibeans.com

 COFFEE
  • There are no returns or refunds on coffee that has been delivered.
  • A customer can cancel their order up to 24 hours before delivery by emailing info@balibeans.com
NON-COFFEE

Return

  • You have 7 calendar days to return an item from the date of invoice.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Refund

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • If the item was delivered to the customer, you can request a pick up for a fee of IDR 500,000, which will be deducted from your refund amount.

INTERNATIONAL

All international sales are FINAL. No returns, exchanges or exceptions will be permitted.

ORDER CANCELLATIONS

We like you to feel happy and comfortable purchasing from Bali Beans Coffee. Hence, if you would like to cancel an order you have made, this is only possible to cancel by emailing info@balibeans.com 24 hours before delivery. Once your shipment is on the way to you we, unfortunately, will not be able to cancel it.

TERMS & CONDITIONS

All item descriptions and images are accurate to the best of our knowledge and ability and are in no way warranted as complete. Bali Beans Coffee is not liable for any duties, taxes, customs charges or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges as well as their own countries legalities prior to purchase.

If an item is refused delivery by the client on international orders for any reason, no refund will be provided, and additional charges will apply.

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